Contact information

CONTACT INFORMATION POLICY

At Temptasia, we are dedicated to providing excellent support and assisting you with any questions regarding our subscription boxes, lingerie collections, orders, or sizing.

1. HOW TO REACH US
For all customer support, order inquiries, press, or wholesale questions, please contact us through the following official channels:

• Primary Email Support: temptasialingerie@gmail.com
• Website Contact Form: www.temptasia.co.za/pages/contact
• Direct Messaging: You can also message us on our official Instagram page (@temptasialingerie) for general inquiries.

2. SUPPORT HOURS & RESPONSE TIMES
• Operating Hours: Monday – Friday: 08:30 – 17:00 (SAST)
• Response Window: We aim to respond to all email inquiries within 24–48 business hours. Emails sent over weekends or public holidays will be reviewed on the next business day.

3. ORDER INQUIRIES
To help us assist you as quickly as possible, please include the following details in your email:
• Your Full Name
• Your Order Number (e.g., #TEM1001)
• A brief description of your request or issue (along with clear photos if reporting a damaged/defective item)

4. BUSINESS DETAILS
Brand Name: Temptasia
Store Location: Cape Town, South Africa
Online Store: www.temptasia.co.za