Refund policy

REFUND AND RETURN POLICY

Due to health, hygiene, and sanitary regulations governing intimate apparel, ALL SALES OF LINGERIE, UNDERWEAR, SUBSCRIPTION BOXES, AND ACCESSORIES ARE FINAL. 

We do not accept returns, exchanges, or offer refunds for change of mind, incorrect size selection, or general dissatisfaction. Please ensure you refer to our sizing guide carefully before placing your order.

1. DEFECTIVE OR DAMAGED ITEMS
We inspect all products before dispatch to ensure high quality. However, if you receive an item that is defective, damaged, or incorrect:

• You must notify us via email at temptasialingerie@gmail.com within 48 hours of delivery.
• Please include your Order Number, a detailed description of the issue, and clear photos/videos showing the defect or damage.

2. EVALUATION & RESOLUTION
Once we receive your email and inspect the evidence:
• If approved as a manufacturing defect or packing error, we will offer a replacement of the same item (subject to stock availability) or a store credit/refund.
• Any returned item must be unworn, unwashed, in its original condition, with all original tags and packaging intact.
• Items returned without prior written approval or showing signs of wear/washing will be rejected and shipped back at the customer's expense.

3. SUBSCRIPTION BOXES
Monthly subscription boxes and their contents are custom-curated and non-refundable. If an individual item inside a subscription box arrives defective, that specific item will be replaced in accordance with Section 1 above.

4. CONTACT US
For any questions regarding your order or defects, please contact us at:
Email: temptasialingerie@gmail.com