Cancellation policy

PURCHASE OPTIONS & CANCELLATION POLICY

At Temptasia, we offer two main purchase options: one-time purchases for standalone items (such as our Lace & Lust lingerie collection) and recurring auto-renewing subscriptions for our monthly Temptasia Subscription Boxes. 

Please read the following terms regarding order cancellations, subscription management, and payment authorizations.

1. ONE-TIME PURCHASES (LACE & LUST & ACCESSORIES)
• Order Cancellations: Because we aim to process and dispatch orders as quickly as possible (within 1–2 business days), one-time orders can only be canceled or modified within 2 hours of placing the order.
• Cancellation Process: To request a cancellation, email us immediately at temptasialingerie@gmail.com with the subject line "URGENT: Order Cancellation - [Order Number]". 
• Shipped Orders: Once an order has been processed or dispatched to our courier, it cannot be canceled. Please refer to our Refund & Return Policy regarding defective items upon arrival.

2. RECURRING SUBSCRIPTION BOXES (TEMPTASIA)
When you purchase a Temptasia Subscription Box, you acknowledge that your subscription has an initial payment and a recurring billing cycle, and you accept responsibility for all recurring charges prior to cancellation.

• Automatic Renewal: Subscriptions automatically renew every month on your recurring billing date until you choose to pause, skip, or cancel.
• Cancellation Cutoff Window: You may cancel or pause your subscription at any time. However, to avoid being billed for the upcoming month's box, you MUST submit your cancellation at least 48 hours BEFORE your next scheduled billing date.
• Managing Your Subscription: You can easily pause, skip a month, or cancel your subscription by logging into your account via our Customer Portal on www.temptasia.co.za or by emailing temptasialingerie@gmail.com.
• Late Cancellations: If you cancel your subscription AFTER your monthly recurring payment has already successfully processed, that payment is non-refundable, and you will receive that month's final box as scheduled. Your cancellation will take effect for the following billing cycle.

3. FAILED OR DECLINED PAYMENTS
• If a recurring subscription charge fails due to insufficient funds, an expired card, or payment gateway rejection, our system will retry charging your payment method over a 3–5 day period.
• If payment cannot be successfully processed after retries, your subscription box for that month will be placed on hold or canceled automatically, and your box will not be dispatched.

4. CONTACT US
For any questions regarding subscription management, order changes, or billing:
Email: temptasialingerie@gmail.com